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Infomail: fio@fio.cz

Introduction > About us > Contacts

Contacts

Company Headquarters Fio banka, a.s.
Millennium Plaza, V Celnici 10
117 21 Prague 1
E-mail fio@fio.cz
Contact for journalists Media section
Mortgage specialists Contacts
Infoline* +420 224 346 800
(Mon-Fri 9:00 - 17:00)
Headquarters - Reception* +420 224 346 111
Broker contact
(trading stocks)
*
+420 224 346 493
Number for announcing
the loss or theft of a card
+420 224 346 777
(nonstop)

* Headquarters is not used for regular contact with clients. Contact your local branch for questions about orders and the market situation; to resolve any technical problems, see the phone numbers below. The Infoline is intended for general inquiries about products (Mon-Fri 8:45 - 22:00)

Olomoucký kraj:

City, address Phone E-mail

Olomouc

224 346 920, 921, 922 olomouc.dolni.namesti@fio.cz
  • Dolní náměstí 20, 779 00
  • Opening hours: Po - Čt 8:30 - 18:00, Pá do 17:00
  • Cash desk hours: Po - Pá 9:00 - 12:00, 13:00 - 16:30 (Pá do 16:00)

Olomouc

224 346 434, 435 olomouc.masarykova@fio.cz
  • Masarykova třída 736/19, 779 00
  • Opening hours: Po - Pá 8:30 - 17:00
  • Cash desk hours: Po - Pá 9:00 - 12:00, 13:00 - 16:30 (Pá do 16:00)

Prostějov

224 346 948, 420, 949 prostejov@fio.cz
  • Kostelní 6, 796 01
  • Opening hours: Po - Čt 8:30 - 18:00, Pá do 17:00
  • Cash desk hours: Po - Pá 9:00 - 12:00, 13:00 - 16:30 (Pá do 16:00)

Přerov

224 346 950, 951 prerov@fio.cz
  • Palackého 2820/27, 750 02
  • Opening hours: Po - Pá 8:30 - 17:00
  • Cash desk hours: Po - Pá 9:00 - 12:00, 13:00 - 16:30 (Pá do 16:00)

Šumperk

224 346 915, 916 sumperk@fio.cz
  • Bulharská 229/1 ( vchod z ulice Radniční ), 787 01
  • Opening hours: Po - Pá 8:30 - 17:00
  • Cash desk hours: Po - Pá 9:00 - 12:00, 13:00 - 16:30 (pátek do 16:00)

Olomoucký kraj:

Olomouc

mapa GPS:49°35'41.313"N, 17°16'12.891"E
  • Masarykova třída 736/19
  • (Výloha pobočky Fio banky)
  • Operating hours: nonstop
   

Olomouc

mapa GPS:49°35'21.368"N, 17°15'11.174"E
  • tř. Svobody 1067/32
  • (Poliklinika Olomouc (služební vchod pro zaměstnance))
  • Operating hours: nonstop
   

Olomouc - Řepčín

mapa GPS:49°36'8.112"N, 17°13'13.582"E
  • Pražská 255/41
  • (Olomouc CITY)
  • Operating hours: Po-Ne: 10:00 - 24:00
   

Plumlov

mapa GPS:49°27'56.758"N, 17°0'56.912"E
  • Tyršovo náměstí
  • (Nová budova s kioskem a veřejným WC)
  • Operating hours: Po-Ne: 7:00 - 21:00 (v zimním období do 20:00)
   

Prostějov

mapa GPS:49°28'16.774"N, 17°6'40.889"E
  • Kostelní 6
  • (Výloha pobočky Fio banky)
  • Operating hours: nonstop
   

Přerov

mapa GPS:49°26'44.918"N, 17°27'2.471"E
  • Denisova 2907/11
  • (Hypermarket Albert - u vstupu do prodejní zóny)
  • Operating hours: Po-Ne: 7:00 - 22:00
   

Přerov

mapa GPS:49°27'6.816"N, 17°27'0.030"E
  • Palackého 2820/27, 705 02
  • (ve výloze pobočky)
  • Operating hours: nonstop
   

Šumperk

mapa GPS:49°57'53.748"N, 16°58'16.877"E
  • Bulharská 229/1
  • (Výloha pobočky Fio banky)
  • Operating hours: nonstop
   

Branches in Slovakia:

City, address Phone E-mail

Banská Bystrica

+421 2 2085 0427, +421 2 2085 0428 banska.bystrica@fio.sk
  • Národná 6, 974 01
  • Opening hours: Pondelok - Piatok 8:30 - 17:00
  • Cash desk hours: Pondelok - Štvrtok 9:00 - 12:00, 13:00 - 16:30; Piatok do 16:00

Bratislava

+421 2 2085 0412, +421 2 2085 0413, +421 2 2085 0414, +421 2 2085 0415 bratislava@fio.sk
  • Nám. SNP 21, 811 01
  • Opening hours: Pondelok - Štvrtok 8:30 - 18:00, Piatok do 17:00
  • Cash desk hours: Pondelok - Štvrtok 9:00 - 12:00, 13:00 - 16:30; Piatok do 16:00

Bratislava

+421 2 2085 0417, +421 2 2085 0418, +421 2 2085 0419 bratislava.zahradnicka@fio.sk
  • Záhradnícka 74, 821 08
  • Opening hours: Pondelok - Štvrtok 8:30 - 18:00, Piatok do 17:00
  • Cash desk hours: Pondelok - Štvrtok 9:00 - 13:00, 14:00 - 16:30; Piatok do 16:00

Košice

+421 2 2085 0437, +421 2 2085 0438, +421 2 2085 0439 kosice@fio.sk
  • Hlavná 8, 040 01
  • Opening hours: Pondelok - Štvrtok 8:30 - 18:00, Piatok do 17:00
  • Cash desk hours: Pondelok - Štvrtok 9:00 - 12:00, 13:00 - 16:30; Piatok do 16:00

Lučenec

+421 2 2085 0312, +421 2 2085 0313 lucenec@fio.sk
  • T. G. Masaryka 12, 984 01
  • Opening hours: Pondelok - Piatok 8:30 - 12:00, 13:00 - 17:00
  • Cash desk hours: Pondelok, Utorok, Štvrtok a Piatok 9:00 - 12:00, 13:00 - 16:00; Streda 9:00 - 12:00, 13:00 - 16:30

Michalovce

+421 2 2085 0314, +421 2 2085 0315 michalovce@fio.sk
  • Sama Chalupku 2, 071 01
  • Opening hours: Pondelok - Piatok 8:30 - 17:00
  • Cash desk hours: Pondelok - Štvrtok 9:00 - 12:00, 13:00 - 16:30; Piatok do 16:00

Nitra

+421 2 2085 0434, +421 2 2085 0435 nitra@fio.sk
  • Štefánikova trieda 27, 949 01
  • Opening hours: Pondelok - Piatok 8:30 - 17:00
  • Cash desk hours: Pondelok - Štvrtok 9:00 - 12:00, 13:00 - 16:30; Piatok do 16:00

Nové Zámky

+421 2 2085 0306, +421 2 2085 0307 nove.zamky@fio.sk
  • Komárňanská 1/B, 940 02
  • Opening hours: Pondelok - Piatok 8:30 - 17:00
  • Cash desk hours: Pondelok - Štvrtok 9:00 - 12:00, 13:00 - 16:30; Piatok do 16:00

Poprad

+421 2 2085 0424, +421 2 2085 0425 poprad@fio.sk
  • Námestie svätého Egídia 50, 058 01
  • Opening hours: Pondelok - Piatok 8:30 - 17:00
    V dňoch od 16.3. do 17.3. je pobočka medzi 12:00 a 13:00 zatvorená. Dňa 17.3. je pobočka otvorená do 16:30.
  • Cash desk hours: Pondelok - Štvrtok 9:00 - 12:00, 13:00 - 16:30; Piatok do 16:00

Prešov

+421 2 2085 0300, +421 2 2085 0301 presov@fio.sk
  • Hlavná 144, 080 01
  • Opening hours: Pondelok - Piatok 8:30 - 17:00
  • Cash desk hours: Pondelok - Štvrtok 9:00 - 12:00, 13:00 - 16:30; Piatok do 16:00

Prievidza

+421 2 2085 0308, +421 2 2085 0309 prievidza@fio.sk
  • Š. Moyzesa 10, 971 01
  • Opening hours: Pondelok - Piatok 8:30 - 17:00
  • Cash desk hours: Pondelok, Utorok, Štvrtok a Piatok 9:00 - 12:00, 13:00 - 15:30; Streda 9:00 - 12:00, 13:00 - 16:30

Trenčín

+421 2 2085 0303, +421 2 2085 0304 trencin@fio.sk
  • Štúrovo nám. 5, 911 01
  • Opening hours: Pondelok - Piatok 8:30 - 17:00
  • Cash desk hours: Pondelok - Štvrtok 9:00 - 12:00, 13:00 - 16:30; Piatok do 16:00

Trnava

+421 2 2085 0420, +421 2 2085 0421 trnava@fio.sk
  • Hlavná 25, 917 01
  • Opening hours: Pondelok - Piatok 8:30 - 17:00
  • Cash desk hours: Pondelok - Štvrtok 9:00 - 12:00, 13:00 - 16:30; Piatok do 16:00

Žilina

+421 2 2085 0431, +421 2 2085 0432 zilina@fio.sk
  • Na priekope 37, 010 01
  • Opening hours: Pondelok - Piatok 8:30 - 17:00
  • Cash desk hours: Pondelok - Štvrtok 9:00 - 12:00, 13:00 - 16:30; Piatok do 16:00

Banking services (current, saving and deposit accounts)

CZK payments with banks in the Czech Republic

Fio banka, a.s. is a party to the CERTIS system for clearing inter-bank payments in the Czech National Bank.

In the payment please show your account number and the bank code 2010.

Foreign currency payments in the Czech Republic and abroad

Fio banka, a.s. is a party to the international SWIFT system for clearing transactions and a SEPA and TARGET2 participant (SEPA = Single Euro Payments Area, TARGET2 = Trans-European Automated Real-time Gross Settlement Express Transfer System).

For foreign payments, please show the BIC/SWIFT bank code FIOBCZPPXXX and your IBAN account number, which should appear as follows: CZ **2010 0000 00** **** ****.

For some standardized types of international payments (e.g. SEPA payments) the BIC/SWIFT code and account number in IBAN format must be used but there are some payment systems where the account number in IBAN format will not work. In this case the account number must be entered as usual and additional information will be requested from the institution where the target account is held. For payments directed to Fio banka, a.s. the following additional information is needed:

Fio banka, a.s., V Celnici 1028/10, Praha 1, 117 21, Czech Republic (CZ).

BIC/SWIFT code and account number in IBAN format as well as other additional information about the "Account information" page inside the Internetbanking application.

Note:

  • You can find your bank account number using InternetBanking, SmartBanking or in your account contract.
  • You can find your trading account number in the global settings of the e-Broker application or in your account contract.
  • You can find your bank account number in IBAN format using the "Account Information" tab in InternetBanking.
  • You can find your trading account number in IBAN format using in the global settings in the e-Broker application.
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