Contacts
| Company Headquarters | Fio banka, a.s. Millennium Plaza, V Celnici 10 117 21 Prague 1 |
|---|---|
| fio@fio.cz | |
| Contact for journalists | Media section |
| Infoline* | 800 100 339 (Mon-Fri 9 AM to 5 PM) |
|---|---|
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Headquarters - Reception: |
+421 2 5292 2323 |
| Broker contact (for the U.S. market)* | 224 346 493 (Mon-Fri from 5:30 PM) |
* Headquarters is not used for regular contact with clients. Contact your local branch for questions about orders and the market situation; to resolve any technical problems, see the phone numbers below. The Infoline is intended for general inquiries about products.
Fio banka's number for announcing the loss or theft of a card: +420 224 346 777
ČSOB's number for announcing the loss or theft of a card: +420 495 800 111
Select the region where you are looking for a branch. Contacts can be found under the map:
Středočeský kraj:
| City, address | Phone | |
|---|---|---|
Kladno |
224 346 924-925 | kladno@fio.cz |
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Kolín |
224 346 932, 933 | kolin@fio.cz |
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Mladá Boleslav |
224 346 926, 927 | mlada.boleslav@fio.cz |
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Nymburk |
224 346 458 | nymburk@fio.cz |
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Příbram |
224 346 952, 953 | pribram@fio.cz |
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Select the region where you are looking for a Fio banka ATM. A list can be found under the map:
Středočeský kraj:
Kladno |
mapa | GPS:50°8'42.685"N, 14°6'0.044"E |
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Kolín |
mapa | GPS:50°1'40.129"N, 15°12'1.743"E |
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Králův Dvůr (Beroun) |
mapa | GPS:49°57'4.093"N, 14°2'31.668"E |
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Nymburk |
mapa | GPS:50°11'10.349"N, 15°2'29.378"E |
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Příbram |
mapa | GPS:49°41'17.3"N, 14°0'37.839"E |
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Branches in Slovakia:
| City, address | Phone | |
|---|---|---|
Bratislava |
+421 2 2085 0412, +421 2 2085 0413, +421 2 2085 0414 | bratislava@fio.sk |
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Košice |
+421 2 2085 0438, +421 2 2085 0439 | kosice@fio.sk |
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Žilina |
+421 2 2085 0431, +421 2 2085 0432 | zilina@fio.sk |
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Banking services (current, saving and deposit accounts)
CZK payments with banks in the Czech Republic
Fio banka, a.s. is a party to the CERTIS system for clearing inter-bank payments in the Czech National Bank.
In the payment please show your account number and the bank code 2010.
EUR payments with banks in Slovakia
Fio banka, a.s. via its organizational branch Fio banka, a. s., foreign bank branch, is a party to the EURO SIPS system for clearing inter-bank payments in the National Bank of Slovakia.
In the payment please show your account number and the bank code 8330.
Foreign currency payments in the Czech Republic and abroad (except EUR payments to Slovakia)
Fio banka, a.s. is a party to the international SWIFT system for clearing transactions and through its Slovak organizational unit, Fio banka, a. s., foreign bank branch; it is connected to the TARGET2 - Trans-European Automatic Express Real Time Bulk Euro Transaction Central Bank Clearing system.
For foreign payments, the BIC/SWIFT bank code is the standard along with the account number in IBAN format. Please show the BIC/SWIFT bank code FIOBCZPPXXX and your IBAN account number, which should appear as follows: CZ **2010 0000 00** **** ****.
For some standardized types of international payments (e.g. SEPA payments) the BIC/SWIFT code and account number in IBAN format must be used but there are some payment systems where the account number in IBAN format will not work.
In this case the account number must be entered as usual and additional information will be requested from the institution where the target account is held. For payments directed to Fio banka, a.s. the following additional information is needed:
Fio banka, a.s., V Celnici 1028/10, Praha 1, 117 21, Czech Republic (CZ).
BIC/SWIFT code and account number in IBAN format as well as other additional information about the "Account information" page inside the Internetbanking application.
Note:
You can find your bank account number using InternetBanking, SmartBanking or in your account contract.
You can find your trading account number in the global settings of the e-Broker application or in your account contract.
You can find your bank account number in IBAN format using the "Account Information" tab in InternetBanking.
You can find your trading account number in IBAN format using in the global settings in the e-Broker application.
